Booking Terms & Conditions

Definitions

• Client / Patient / You: The individual booking and attending the appointment.
• The Clinic / We / Us: Afyatech Ltd, trading as Dr Bhavin Garara and Zuri Medical Clinic.
• Clinic Locations: Niva Medical Clinic, Stanmore, HA7 4EB and City Medispa, City of London, EC4R 2SU.
• Consultation: An initial or follow-up appointment to assess suitability for treatment.
• Booking Deposit: A non-refundable holding fee required to secure an appointment.

Consultations

An initial consultation with Dr Garara is required before treatment is carried out for all new patients. The consultation fee is £150 and is payable in full at the time of booking.

This consultation fee is redeemable in full against your first treatment, provided the treatment is carried out within one calendar month of the consultation date. If treatment does not proceed within this window, the consultation fee is non-refundable and non-transferable.

A consultation does not guarantee that treatment will be offered. Dr Garara reserves the right to decline treatment where, on clinical assessment, the patient is not a suitable candidate or would not benefit from the procedure. In these circumstances, the consultation fee remains payable.

Returning patients who do not require a new consultation are not subject to the consultation fee. A booking deposit of £50 applies to secure their appointment.

Deposits and Payment

Consultation Bookings

The full consultation fee of £150 is charged at the time of booking. This is non-refundable except in the circumstances described under Cancellations below.

Treatment Bookings (Returning Patients)

A booking deposit of £50 is required to secure all treatment appointments for returning patients who do not require a consultation. This deposit is deducted from the total treatment cost on the day of your appointment.

Payment Methods

Payments are accepted by credit card, debit card, or any other method approved by the clinic. All payments are processed securely through Stripe. Afyatech Ltd does not store card details. Stripe's privacy and data retention policies apply: www.stripe.com/gb/privacy.

Outstanding Balances

The remaining balance for any treatment is due in full on the day of your appointment. Failure to pay the outstanding balance on the day will result in cancellation and forfeiture of any deposit or advance payment made.

Where a payment fails, the outstanding balance must be settled within 7 days. The clinic reserves the right to charge interest at 4% above the Bank of England base rate on overdue amounts, calculated daily from the due date.

Cancellations and No-Shows

Cancellation by the Patient

If you need to cancel or reschedule your appointment, you must provide at least 48 hours' written notice by email to info@drbhavingarara.com.

For consultation bookings: Cancellations made with more than 48 hours' notice will receive a full refund of the £150 consultation fee. Cancellations with less than 48 hours' notice, or failure to attend, will result in forfeiture of the full consultation fee.

For treatment bookings (returning patients): Cancellations made with more than 48 hours' notice will result in the £50 deposit being held on your clinic account as credit, redeemable against a future appointment. Cancellations with less than 48 hours' notice will result in forfeiture of the deposit.

Rescheduling

If you contact us with more than 48 hours' notice to reschedule your appointment, your £50 booking deposit will be held on your clinic account and applied to your rescheduled appointment. Deposits are not transferred between patients.

No-Shows

If you do not attend your appointment without prior notice, your deposit will be forfeited in full. For consultation no-shows, the full £150 consultation fee is forfeited. The clinic reserves the right to require full payment in advance for future bookings from patients with a history of non-attendance.

Cancellation by the Clinic

Dr Bhavin Garara reserves the right to cancel or reschedule appointments due to unforeseen clinical circumstances, practitioner availability, or events outside our reasonable control. Where possible, we will provide at least 24 hours' notice. In such circumstances, any deposit or pre-payment will be fully refunded or transferred to a rescheduled date at your preference.

Timeliness

Please arrive 10 minutes before your scheduled appointment time to allow for any necessary paperwork or pre-treatment checks. Late arrivals may result in reduced treatment time or forfeiture of the appointment, particularly where running late would affect subsequent patient appointments.

Patients arriving more than 15 minutes late without prior notice may have their appointment cancelled. In this event, any booking deposit will be forfeited.

Age Restrictions

Injectable treatments (including botulinum toxin and dermal fillers) are restricted to patients aged 21 and over, in accordance with the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021 and our clinical policy.

Skin treatments not involving injectables require a minimum age of 18. Proof of age may be requested. Dr Garara reserves the right to decline treatment to any patient below the relevant minimum age, including where parental or guardian consent is provided.

Suitability for Treatment

All patients must complete a medical history and consent form prior to treatment. It is your responsibility to disclose all relevant medical history, current medications, allergies, recent procedures, and any other factors that may affect your suitability for treatment.

Dr Garara will assess your suitability at the time of your consultation or, for returning patients, at the start of your treatment appointment. If, on assessment, he determines that treatment is clinically inappropriate or would not be in your best interests, treatment will not proceed. In such circumstances, any consultation fee remains payable, though returning patient deposits will be held on account.

Undisclosed medical history that leads to an adverse outcome will limit the clinic's liability for that outcome.

Preparatory Requirements

You will be informed of any preparation required before your appointment. Failure to follow pre-treatment instructions (for example, arriving with active skin infections, or having had recent cosmetic procedures in the same area) may result in your appointment being cancelled, with the deposit forfeited.

Children at the Clinic

Due to the clinical nature of our environment, patients are asked not to bring children to appointments unless accompanied by a separate supervising adult. Children must not be left unattended at any time. Failure to comply with this policy may result in your appointment being cancelled without refund.

Practitioner

All treatments at Zuri Medical Clinic are performed by, or under the supervision of, Dr Bhavin Garara MBBS BMedSci (GMC No. 7155707). While we will always endeavour to honour specific practitioner requests, we reserve the right to make changes due to clinical necessity, and no liability arises from a change of appointed practitioner.

Refunds

Refunds for completed treatments are not provided except where there is a proven breach of duty of care or a material difference between the service described and the service delivered. The clinic takes all complaints seriously and will investigate promptly and fairly in line with our Complaints Policy.

Treatment courses and packages are governed by their specific terms. Where a patient is unable to complete a course for medical reasons, the unused value will be held as credit on account.

Limitation of Liability

The clinic's liability for any claim arising from the provision of services is limited to the total fees paid by the patient for the treatment in question.

The clinic will not be liable for indirect, consequential, or incidental damages, loss of earnings, or other financial losses arising from treatment outcomes. The clinic is not responsible for adverse reactions where risks were fully communicated and consented to prior to treatment.

The clinic is not liable for cancellations or delays caused by events outside its reasonable control, including force majeure events.

Medical Information and Disclaimer

The information provided on our website is for general informational purposes only. It does not constitute medical advice and should not be relied upon as such. Suitability for any treatment is determined solely by clinical assessment with Dr Garara.

Treatment outcomes cannot be guaranteed. Results vary depending on individual anatomy, lifestyle, skin type, and adherence to aftercare instructions.

Aftercare

Post-treatment aftercare instructions will be provided following every appointment. It is your responsibility to follow these instructions. Failure to adhere to aftercare guidance may affect treatment outcomes and will limit the clinic's liability for any such impact.

If you experience any unexpected symptoms or adverse reactions following treatment, you must contact the clinic promptly at info@drbhavingarara.com.

Transaction Data

Payments are processed through Stripe. Afyatech Ltd does not store payment card data. Stripe's data retention and privacy policies apply: www.stripe.com/gb/privacy.